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Opinions What our customers say
Fantastic holiday destination
I travelled to this lovely hotel and stayed with my family, 7 of us the first week and 11 the second week, 6 adults and 5 children. We had a really great time. I'm not sure why there are so many bad reviews, it's a lovely place.
 We stayed in the 2 bedroom annexe apartment on the ground floor (Our other families had junior suites). The 2 bedroom apartment was clean and spacious and decorated nicely. It was right next to the drinks bar which opened at 5am so very convenient for a morning coffee. The water is also left on all night. The beds were comfy and air conditioning worked well especially in the kids room as it's a separate unit.
 We enjoyed all our meals in the buffet restaurant. The restaurant manager and team leader Madelina welcomed us every day and were very accommodating in getting us a table ready for all 11 of us.
 There is a good selection of drinks available from the pool bar and the black and white bar. Ismail and Victor always delivered a good service with a smile.
 The entertainment activities were timetabled during the day. There was pool, darts, rifle shooting, archery, dancing, football, water polo and aqua gym. We liked to join in things but sometimes we didn't know when things were on and this could be improved by announcing activities on the microphone. Laura and José and team were fun and friendly especially to our children.
 The evening entertainment was a kids disco (a variety of songs that changed daily) followed by a magician, singer, bingo, quiz or dancing.
 The hotel really excels with it's pool areas. There was no silly early rush for sunbeds, we could go there at 8 if we wanted a certain spot and there were still beds available at 1pm when we returned from the beach. The splash park is absolutely lovely with the drinks bar next to it, great for families with small children. We played the animation games and won a visit to the spa which was also really lovely. We also visited the roof terrace which has amazing views.
 The shops are 5 minutes away and the beach (playa fanabe) can be walked to and from in about 15 - 20 minutes.
 All in all we had a great holiday and would recommend this hotel to families.
I travelled to this lovely hotel and stayed with my family, 7 of us the first week and 11 the second week, 6 adults and 5 children. We had a really great time. I'm not sure why there are so many bad reviews, it's a lovely place.
 We stayed in the 2 bedroom annexe apartment on the ground floor (Our other families had junior suites). The 2 bedroom apartment was clean and spacious and decorated nicely. It was right next to the drinks bar which opened at 5am so very convenient for a morning coffee. The water is also left on all night. The beds were comfy and air conditioning worked well especially in the kids room as it's a separate unit.
 We enjoyed all our meals in the buffet restaurant. The restaurant manager and team leader Madelina welcomed us every day and were very accommodating in getting us a table ready for all 11 of us.
 There is a good selection of drinks available from the pool bar and the black and white bar. Ismail and Victor always delivered a good service with a smile.
 The entertainment activities were timetabled during the day. There was pool, darts, rifle shooting, archery, dancing, football, water polo and aqua gym. We liked to join in things but sometimes we didn't know when things were on and this could be improved by announcing activities on the microphone. Laura and José and team were fun and friendly especially to our children.
 The evening entertainment was a kids disco (a variety of songs that changed daily) followed by a magician, singer, bingo, quiz or dancing.
 The hotel really excels with it's pool areas. There was no silly early rush for sunbeds, we could go there at 8 if we wanted a certain spot and there were still beds available at 1pm when we returned from the beach. The splash park is absolutely lovely with the drinks bar next to it, great for families with small children. We played the animation games and won a visit to the spa which was also really lovely. We also visited the roof terrace which has amazing views.
 The shops are 5 minutes away and the beach (playa fanabe) can be walked to and from in about 15 - 20 minutes.
 All in all we had a great holiday and would recommend this hotel to families.
jr0072
5/5
September 4, 2025
A wonderful stay
Wonderful stay at the Chatur Hotel in Tenerife. Everything was perfect: the pool, restaurant, reception, and all the staff were very kind and friendly. Always happy to come back!
The buffet was delicious and the rooms were beautiful! I highly recommend it for a wonderful vacation.
Wonderful stay at the Chatur Hotel in Tenerife. Everything was perfect: the pool, restaurant, reception, and all the staff were very kind and friendly. Always happy to come back!
The buffet was delicious and the rooms were beautiful! I highly recommend it for a wonderful vacation.
Trail51417386980
5/5
July 29, 2025
Absolutely amazing!
We can’t wait to book again. Everything worked well for us as a family.
Arrived late on the Friday evening, got checked in super fast and was given a bag of sandwiches, fruit, and water — we had never received anything like that before, we thought it was amazing!
The apartment in the annexe was huge, recently all been renovated, painted and looked like new beds, super comfy and clean, lots of room with two sofa beds for the children and a large bed in the bedroom for parents. Loved we had a fridge and microwave as my children still have milk. We were on the lower level which was great being close to the drinks bar, kids pools, and park. Large balcony with towel rack. Cleaners do a great job.
All staff so lovely and friendly, kids club was amazing, never seen a play room on site before where the children could play under cover safely.
Now the food was great in our opinion — probably would get a little boring after a week but we always found something to eat and mainly it’s kid friendly which we loved as we have an autistic son who loves pizza, pasta, and nuggets and these were available every evening which doesn’t happen in many hotels, so we were super happy the kids eat well at this hotel and is the main reason for us to return.
We rented a car which was great and easy with free parking behind the hotel and free parking down the beachfront. We just drove everywhere, it is a bit of an uphill walk.
Pool areas were huge with so much choice! Lovely kids splash area with shallow water and toy water features and then a lovely warm and cool main pool with a hot tub in the middle was luxurious.
Only downfall — the WiFi didn’t work well. And child-free spaces are only up to 6 years old. Please change as we really want to return next year with a 7-year-old! Also, the evening food doesn’t open until 7pm and the mini disco is 8:30pm which is late for our children but I guess you can’t please everyone.
Jet2 with Siam park tickets was absolutely amazing, we went every day just to sit on the beach most of the time which was great, we parked for free at Siam mall next door.
We will definitely return — great hotel for families.
We can’t wait to book again. Everything worked well for us as a family.
Arrived late on the Friday evening, got checked in super fast and was given a bag of sandwiches, fruit, and water — we had never received anything like that before, we thought it was amazing!
The apartment in the annexe was huge, recently all been renovated, painted and looked like new beds, super comfy and clean, lots of room with two sofa beds for the children and a large bed in the bedroom for parents. Loved we had a fridge and microwave as my children still have milk. We were on the lower level which was great being close to the drinks bar, kids pools, and park. Large balcony with towel rack. Cleaners do a great job.
All staff so lovely and friendly, kids club was amazing, never seen a play room on site before where the children could play under cover safely.
Now the food was great in our opinion — probably would get a little boring after a week but we always found something to eat and mainly it’s kid friendly which we loved as we have an autistic son who loves pizza, pasta, and nuggets and these were available every evening which doesn’t happen in many hotels, so we were super happy the kids eat well at this hotel and is the main reason for us to return.
We rented a car which was great and easy with free parking behind the hotel and free parking down the beachfront. We just drove everywhere, it is a bit of an uphill walk.
Pool areas were huge with so much choice! Lovely kids splash area with shallow water and toy water features and then a lovely warm and cool main pool with a hot tub in the middle was luxurious.
Only downfall — the WiFi didn’t work well. And child-free spaces are only up to 6 years old. Please change as we really want to return next year with a 7-year-old! Also, the evening food doesn’t open until 7pm and the mini disco is 8:30pm which is late for our children but I guess you can’t please everyone.
Jet2 with Siam park tickets was absolutely amazing, we went every day just to sit on the beach most of the time which was great, we parked for free at Siam mall next door.
We will definitely return — great hotel for families.
Louis P
5/5
June 9, 2025
First time in Tenerife
Beautiful hotel, clean and well maintained.
Spacious pools for both children and adults.
Not very frequented by Italians, but at the reception you can find staff who speak Italian correctly.
It takes about 20 minutes to walk to the nearest beach.
Beautiful hotel, clean and well maintained.
Spacious pools for both children and adults.
Not very frequented by Italians, but at the reception you can find staff who speak Italian correctly.
It takes about 20 minutes to walk to the nearest beach.
Antonella S
5/5
May 16, 2025
A hidden gem: Fantastic experience at Hotel Chatur Playa Real!
Hotel Chatur: A Hidden Gem!
If you're looking for a relaxing getaway with a warm and welcoming atmosphere, Hotel Chatur is truly a hidden gem. The staff, especially Evelyn and her team, go above and beyond to make your stay memorable. They create fantastic evening shows and poolside entertainment with games and sangria, ensuring plenty of fun for everyone, including the kids.
The hotel is spotlessly clean, and the food is simply exceptional—a real highlight! The kitchen staff works diligently to serve delicious meals that satisfy every taste. Plus, there's plenty of drinks to keep you refreshed throughout your stay.
Whether you're here to relax or enjoy lively entertainment, Hotel Chatur offers the perfect blend of great food, friendly service, and fun activities. Highly recommended for an unforgettable vacation experience!
The only disappointment was the photography team, who ended up asking £280 for 45 digital photos; they finally settled on £180, but honestly, it's way too expensive. This is a steal compared to other resorts where you get 50 photos for £100 on a USB stick. Furthermore, the prices at the hotel shop for souvenirs and pool toys are three times higher than those at the beach shop, which is just a five-minute walk away.
Hotel Chatur: A Hidden Gem!
If you're looking for a relaxing getaway with a warm and welcoming atmosphere, Hotel Chatur is truly a hidden gem. The staff, especially Evelyn and her team, go above and beyond to make your stay memorable. They create fantastic evening shows and poolside entertainment with games and sangria, ensuring plenty of fun for everyone, including the kids.
The hotel is spotlessly clean, and the food is simply exceptional—a real highlight! The kitchen staff works diligently to serve delicious meals that satisfy every taste. Plus, there's plenty of drinks to keep you refreshed throughout your stay.
Whether you're here to relax or enjoy lively entertainment, Hotel Chatur offers the perfect blend of great food, friendly service, and fun activities. Highly recommended for an unforgettable vacation experience!
The only disappointment was the photography team, who ended up asking £280 for 45 digital photos; they finally settled on £180, but honestly, it's way too expensive. This is a steal compared to other resorts where you get 50 photos for £100 on a USB stick. Furthermore, the prices at the hotel shop for souvenirs and pool toys are three times higher than those at the beach shop, which is just a five-minute walk away.
Lily F
4/5
May 7, 2025
The hotel is very good
Just got back after 1 week staying at this hotel and after reading some reviews I was on the fence.. but couldn't fault 1 bit Food was good Hotel is clean if a little dated but otherwise spot on ... friendly and helpful staff.
Just got back after 1 week staying at this hotel and after reading some reviews I was on the fence.. but couldn't fault 1 bit Food was good Hotel is clean if a little dated but otherwise spot on ... friendly and helpful staff.
I had a problem with my refrigerator not working in my room and within 1hr it was replaced with a new one.
Keep in mind this is a 3 star hotel and I can say it was better than some 4 star I have stayed at.
Once again, I couldn't fault it one bit and would recommend it.
Ryzer29
5/5
January 14, 2024
Excelent as always
My daughter and I stayed here for Christmas and it was wonderful.
My daughter and I stayed here for Christmas and it was wonderful.
Can't wait to go back, very spacious rooms, brilliant staff and we really enjoyed the food every day.
This is our third time at Playa Real and we highly recommend it. Nothing is too much trouble, we had a small problem with one of the beds which was fixed within an hour.
Thanks to everyone at Playa Real for another great visit.
936karenh936
5/5
January 4, 2024
Fantastic
Group of 15 friends stayed here for new years, I really don't know why people complain about this hotel, we all couldn't fault it. Food plentiful, tasty and lots of variety, good selection of drinks, in particular he liked to help himself to soft drinks and hot drinks throughout the day. Friendly staff, clean rooms every day, could always get sun loungers around the pool.
Group of 15 friends stayed here for new years, I really don't know why people complain about this hotel, we all couldn't fault it. Food plentiful, tasty and lots of variety, good selection of drinks, in particular he liked to help himself to soft drinks and hot drinks throughout the day. Friendly staff, clean rooms every day, could always get sun loungers around the pool.
The buffet on New Year's Eve was amazing a real effort and a lot of thought had gone into it. Bottles of cava flowing all night, fireworks and incredible entertainment.
We will definitely go back.
Thank you for making our stay very special.
Louise F
5/5
January 4, 2024
Great hotel
We went to this hotel in August and it is a wonderful place.
The people at the hotel couldn't do enough for you.
The food was good it was clean it needs some TLC but it was comfortable the rooms were great at first they put us on an upper floor I have difficulty walking and within 2 days they had moved us to the ground floor the only complaint I have is that We arrived late there was no food or water left for us the kids were hungry, the man at reception came and got us some water straight away I enjoyed it so much we booked to return next year.
We went to this hotel in August and it is a wonderful place.
The people at the hotel couldn't do enough for you.
The food was good it was clean it needs some TLC but it was comfortable the rooms were great at first they put us on an upper floor I have difficulty walking and within 2 days they had moved us to the ground floor the only complaint I have is that We arrived late there was no food or water left for us the kids were hungry, the man at reception came and got us some water straight away I enjoyed it so much we booked to return next year.
Venture61286349416
5/5
October 3, 2023
A fun holiday
Having read some bad reviews I was very apprehensive about staying here. I was wrong to be apprehensive we enjoyed our stay so much, the rooms were very clean, all staff were lovely. Massive credit to Luis and luca from the animation team who were great and so friendly and worked really hard to make sure everyone had fun. I would definitely return for a second stay. Christine and craig.
Having read some bad reviews I was very apprehensive about staying here. I was wrong to be apprehensive we enjoyed our stay so much, the rooms were very clean, all staff were lovely. Massive credit to Luis and luca from the animation team who were great and so friendly and worked really hard to make sure everyone had fun. I would definitely return for a second stay. Christine and craig.
christinelZ231DU
5/5
September 22, 2023
Already booking next year…
Just back from a brilliant week in this hotel. I found the place to be spotlessly clean, with our room being done every day if required. I travelled with my partner and 2 kids (4 1/2 year old twins), and this hotel is genuinely perfect for that.
 I found the food to be exactly as I’d expect from an all inclusive resort, widely available and easily accessible with plenty of choice. To the people moaning about food…they are catering for hundreds of people, get a grip! If you want a piping hot, individual meal…never go all inclusive! It’s batch cooking, buffet style. And P.S, it was actually very tasty and I appreciate the hotel trying to include local dishes too.
 We had no issue getting sun beds, outwith the usual weirdos claiming theirs from probably 6am. We didn’t get poolside…oh well, who cares. Plenty were available…still in the sun and still where you can see the pool etc if you have kids.
 All the staff we encountered were friendly, helpful, non intrusive, and exactly what you need. Never had a wait at the pool bar until the last orders rush…erm, a little like anywhere perhaps? But the best part of it all, was the entertainment team. Especially Alex and Esther. Imagine trying to keep the energy and customers engaged and playful, with a bunch of miserable brits raging because their toast took 3 minutes in a toaster? (Always amazes me as a race we somehow expect instant toast on holiday). Or that they didn’t get the ‘perfect’ spot at the pool. Or they don’t like paella, because it isn’t pie and chips. But STILL, they plough on and absolutely made our holiday much better.
 The kids club takes the kids from 10.30-12.30 and 3-5 giving you time to yourself as a partner/couple. That’s worth 3 stars on its own. We were nervous at the start to leave them, but please, take it from the most over protective dad there is, there is no need to worry. Alex and the other guys look after them amazing and genuinely forge relationships with the kids. Their duty of care is forefront at their minds.
 I 100% recommend this hotel, we have already began looking to book the same hotel for next year. If you’re super fussy, don’t book. Keeps prices down for me. If you’re open minded and not totally anal about everything, I’ll see you there.
 To the managers of the hotel, protect Alex at all costs.
Just back from a brilliant week in this hotel. I found the place to be spotlessly clean, with our room being done every day if required. I travelled with my partner and 2 kids (4 1/2 year old twins), and this hotel is genuinely perfect for that.
 I found the food to be exactly as I’d expect from an all inclusive resort, widely available and easily accessible with plenty of choice. To the people moaning about food…they are catering for hundreds of people, get a grip! If you want a piping hot, individual meal…never go all inclusive! It’s batch cooking, buffet style. And P.S, it was actually very tasty and I appreciate the hotel trying to include local dishes too.
 We had no issue getting sun beds, outwith the usual weirdos claiming theirs from probably 6am. We didn’t get poolside…oh well, who cares. Plenty were available…still in the sun and still where you can see the pool etc if you have kids.
 All the staff we encountered were friendly, helpful, non intrusive, and exactly what you need. Never had a wait at the pool bar until the last orders rush…erm, a little like anywhere perhaps? But the best part of it all, was the entertainment team. Especially Alex and Esther. Imagine trying to keep the energy and customers engaged and playful, with a bunch of miserable brits raging because their toast took 3 minutes in a toaster? (Always amazes me as a race we somehow expect instant toast on holiday). Or that they didn’t get the ‘perfect’ spot at the pool. Or they don’t like paella, because it isn’t pie and chips. But STILL, they plough on and absolutely made our holiday much better.
 The kids club takes the kids from 10.30-12.30 and 3-5 giving you time to yourself as a partner/couple. That’s worth 3 stars on its own. We were nervous at the start to leave them, but please, take it from the most over protective dad there is, there is no need to worry. Alex and the other guys look after them amazing and genuinely forge relationships with the kids. Their duty of care is forefront at their minds.
 I 100% recommend this hotel, we have already began looking to book the same hotel for next year. If you’re super fussy, don’t book. Keeps prices down for me. If you’re open minded and not totally anal about everything, I’ll see you there.
 To the managers of the hotel, protect Alex at all costs.
Craig T
5/5
July 23, 2023
Excellent hotel and staff
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This hotel ticks all the boxes from rooms being clean and spacious with clean towels every day. We stayed in room f202 in the annex which was close to the main hotel and was brightly decorated and clean. The beds were excellent. The hotel again was clean and had all amenities at hand. The buffet restaurant was superb with a varied choice of food and all well cooked and presented. The staff was amazing and must work 24/7 to keep the food being served. We also ate in the a la carte restaurant which is included for one night with 7 day + all inclusive package. It was amazing with a small fee for drinks and was well worth it for a special night. The hotel is about 10 minutes walk from the beaches but is a slightly steep hill back up to the hotel. It is worth going on the wee train down the hill for around €10 each as it lets you see around Adeje. All plus points for the hotel the only slight minus was the music at the pool as the lifeguard had it blaring most of the time and it was too loud to hold a conversation over or hear your own headphones over it. When asked it would be turned down but then put back up to what we all felt was an unacceptably loud level. This was the only downside.Â
MoiraJ40
5/5
May 12, 2023
Great Hotel
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Just returned from this hotel, we travelled with our three sons and their wives plus five grandchildren and we all had a great time. The entertainment for the kids was great fun for them and they thoroughly enjoyed it. We had family rooms which were spacious and clean with maid service most days, that said the pool and garden areas were also very clean and tidy. All the staff there work very hard to keep the place clean and the waiting and bar staff are all very friendly and polite. The food was of a very good standard with a good variety at every sitting with chicken pork veal beef fish and pasta every night served with salads vegetables rice and various sauces. Breakfast was again very good with continental and English both available. Drinks at the bars were good with beer, cocktails plus wine and spirits all day until 11 pm and soft drinks tea coffee hot chocolate water and juices also available. There is also a snack bar open in between meals to keep the kids happy serving burgers chips hot dogs and pizzas etc. We did hear some people say that the food was not very good which we could not understand at all. The resort itself is great with many bars and shops to hand with some nice beaches close by. We would highly recommend this hotel to anyone travelling with a family and would certainly return again even on our own , many thanks to all for a great time.
Grahamw273
5/5
April 14, 2023
3rd stay here
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This was our third year in a row for my husbands birthday. Our son and girlfriend were with us this time and loved it. The hotel is spotless in all areas, rooms were kept immaculate. The cleaners come in everyday except Sunday. Towels are changed daily. Room size is great, very spacious with plenty wardrobe space and the kitchen area is large. The bedroom is separated from the kitchen with a sliding door to keep noise and light out. People moan that the rooms are a bit dated but the price reflects this. For what we paid it was excellent once again. Food was nice enough with plenty of choices. Salads were lovely and the crusty rolls always fresh. Pool area is lovely and never felt crowded. The sun loungers are well spaced so there's plenty of room to turn them around when chasing the sun. The staff are all very nice. Kevin from the entertainment staff was great with all the activities. Loved the rifle shooting. Muhammed the lifeguard was great with the children and loved to chat to everyone. The heated pool was really pleasant and the cold pool was great for sorting out a hangover. Its in a really nice location, quite a hill up from the beach but we found other ways which weren't quite as steep. I'm sorry I can't remember the lady on receptions name but she helped us when I took unwell in the early hours of the morning of our flight home. Again a very chatty, helpful, cheery person. Thank you once again Chatur Playa Real. We had a great weeks holiday.
H6343FQdawns
5/5
March 27, 2023
Perfect hotel for families
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This is our first visit to the island. We stayed one week at the hotel for seven nights. Our suite consists of two spacious sleeping rooms and a salon with a kitchen in addition to the toilet and a big balcony, which overlooks two kids pools. They are big enough but of course shallow about 40 cm deep. Plus some coffee soft and juice machines and water dispenser. At the corner there is a play grund for children and a mini kids club, where a very friendly girl from the staff plays with and looks after the kids. The food is delicious and there is a plenty varieties of foods. The staff are working very hard and they all so friendly and helpful with no exception. There is also two swimming pools beside the bar in front of the restaurant. Rather than the gym, spa and a store. There is also on site an excursion shop with cheap prices. Several activities are taking place every night especially for children. It is simply a perfect place for families.
Hanna
5/5
March 26, 2023
Great place to stay.
I felt I had to write a review as some of the poor ones on here are unjustified (we travelled feb half term). The check in was smooth and seamless. We had a room in the annex which was a great size for our 6 year old and 2 year old. The sofa bed was apparently comfortable and we took a blow up ready bed for the 2 year old and even with these out there was plenty of room to move the pushchair. There were coves to store the suitcases and push chair in the day and ample wardrobe space. The cooking facilities were ok with a two ring electric hob and some pans, plates etc but we never used this.
The restaurant staff worked tirelessly and were very efficient, we never struggled to get a table for any meal but we did tend to eat earlier (it was a bit chilly to sit outside in feb).
It was easy to get a drink, our room faced the kids splash pool which as described previously is baltic but the temperature was only 23degrees outside so even the heated pool was just tolerable.There was a drinks fountain serving Pepsi Max etc to hep yourself to and a beer pump. There was also a water fountain which you could access 24 hours a day there (personally I would recommend taking large drinking bottles with you to fill with water). We rarely stayed round the pool all day as we liked going to the beach and our tickets included siam park so I cannot comment on sun lounger wars.
The beach is down hill from the hotel but as moderately fit people this was manageable I think our 6 year old only moaned once!
There was a nice selection of restaurants along the seafront and after reading the reviews on here about the food we assumed we would be eating here most nights however there was always something to eat, yes it could be a little warmer, however I eat most of my food Luke warm with the age of the kids so it made no difference to me!! The dishes may not be too everybody's taste but we all found something to eat.
In fact looking through all the other accommodation to offer for next easter we have decided to book again!
Lydsie
5/5
March 20, 2023
5 star
Currently here and finding everything perfect. Muhammad the lifeguard good fun and very friendly and professional. Also Kevin and Annya, animation team brilliant.Room, food and all staff really good.
arranrio
5/5
March 19, 2023
Please try suprised
I was starting to get concerned about coming to this hotel as the recent reviews were poor however we had a great time and I'll give you a detailed honest review.
All the staff were friendly and helpful. The room was spacious we had a suite so the separate bedroom area was great. Lovely pool and sea views. The furniture was tired looking as was the bathroom and a little dusty but nothing concerning or enough to spoil the stay. The pool area was fine plenty of loungers. One pool appeared to be heated. The kids pool at back of the hotel was having work done however there was still a perfectly functioning splash pool with slides for the kids. We found the food great.... Enough selection and food available all day everyday. The pool snack selection was plentiful offering burgers, hotdogs, chips, sandwiches and much more. All inclusive drinks were your standard, the cocktails were from a machine and not the best but again were ok.
The beach is around 10 minutes down the road, easy to find. Loads of bars and restaurants if you don't mind the 10 minute walk. Siam park was great, the free bus service was unreliable often not coming but we found it cost about 7 euros from the hotel.
There is a roof top bar and terrace area which most don't know about.... Great views and a hot tub.
We have had a great week here and would happily return.
I was starting to get concerned about coming to this hotel as the recent reviews were poor however we had a great time and I'll give you a detailed honest review.
All the staff were friendly and helpful. The room was spacious we had a suite so the separate bedroom area was great. Lovely pool and sea views. The furniture was tired looking as was the bathroom and a little dusty but nothing concerning or enough to spoil the stay. The pool area was fine plenty of loungers. One pool appeared to be heated. The kids pool at back of the hotel was having work done however there was still a perfectly functioning splash pool with slides for the kids. We found the food great.... Enough selection and food available all day everyday. The pool snack selection was plentiful offering burgers, hotdogs, chips, sandwiches and much more. All inclusive drinks were your standard, the cocktails were from a machine and not the best but again were ok.
The beach is around 10 minutes down the road, easy to find. Loads of bars and restaurants if you don't mind the 10 minute walk. Siam park was great, the free bus service was unreliable often not coming but we found it cost about 7 euros from the hotel.
There is a roof top bar and terrace area which most don't know about.... Great views and a hot tub.
We have had a great week here and would happily return.
cloecW8744OH
5/5
November 13, 2022
Amazing holiday 100% recommend
Just been on holiday here at the amazing hotel, only 3 stars on jet2 but definitely a 5 star recommendation, the hotel had a beautiful entrance quick and welcoming check in, the hotel was clean and they were always cleaning, we had a room large clean room which was cleaned everyday and fresh towels as we needed, food was good always something different to eat and was fresh, ice cream drinks and snacks available throughout the day, the entertainment team were unbelievable what an amazing team with different activities to suit all throughout the day they were so nice, they had a shop at the hotel and a place to book trips both helpful and welcoming. 100% recommended for family couples holidays.
Ahadvisor
5/5
October 03, 2022
beautiful honeymoon
Lovely food, yes a bit repetitive but catered for all tastes. Very clean hotel, friendly and helpful staff Plenty of sun loungers. Drinks were good. Air conditioning in the rooms. Cleaners do a fantastic job. Really don't get the negative reviews we would return 100%.
Jayken80
5/5
September 16, 2022
Good experience
Very good experience with this hotel, the food is quite good, the rooms are very well maintained and optimally maintained, the animation is very good, many activities and very good sports treatment from Rafa and Francis
953francisf
5/5
May 31, 2022
«Great hotel!»
Stayed here last week for 10 days, the hotel is spotless, the rooms are lovely, very big and spacious with a nice balcony and really comfy beds.
Stayed here last week for 10 days, the hotel is spotless, the rooms are lovely, very big and spacious with a nice balcony and really comfy beds.
One side of the pool was heated which was amazing, and the bar next to it was great, good choice of cocktails, slushies and spirits on the all inclusive. The staff couldn't have been nicer, the entertainment staff aswel.
My 4 year old had the best time at the kids disco, we joined in some of the entertainment at night and there was a bird show and snakes on different nights, be aware tho if you get pictures with the birds they are quite pushy to charge you for them and they're not cheap!
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On the Saturday night, there was a singer on outside, the music was good, the pool and trees were lit up and the hotel let off fireworks and that was our favourite night the atmosphere was brilliant. The location was great, 10 mins from the beach and 4-5 mins from a shopping centre, it is uphill on the way back but it's not that bad and taxis are very cheap!! Don't bother with the hotel shop it's rubbish.
The food was good, breakfast was great, dinner and evening meal wasn't as full of options as I've had at other hotels but was still good, none of us went hungry! We would recommend this hotel to anyone, all in all we really relaxed and enjoyed ourselves here, we would definitely return!!
Nadia E
5/5
May 23, 2022
"Very good holiday"
"We have just returned from a 7 night stay at this hotel, as always there was good and not so good.
Lovely spacious room we stayed on the first floor overlooking the tennis court, very quiet and peaceful with a lovely view of La Gomera in the distance, on the downside the room was in need of some attention ie bedroom cabinet needed replacing, the sofa looked rather sad. The room was cleaned every day apart from Sunday, towels replaced as necessary. There is a kettle and cups in the room but no tea or coffee so take your own, the cups were only changed once during our visit. Flat screen TV but not much choice of English-speaking channels. The fridge in the room was noisy and needed replacing.
The breakfast and lunch buffet was really lovely, I found these to be much better than the evening service where food was often lukewarm. The waitresses and waiters do a fantastic job and the New Year's Eve dinner was really wonderful, the restaurant looked amazing and the staff work tirelessly.
Animation team all worked very hard with activities to suit everyone. Pool was lovely and there were more than enough sunbeds. Entertainment is a singer in the bar with bingo at 9am - very good, outside entertainment was only twice during the week, a dancing act and a singing duo both really good, the rest of the time it is the animation team who do a very good job of keeping you entertained.
Location - a good 10-15 minutes from Fanabe beach, and it is up hill, this did not bother us as we enjoy walking.
I would recommend the hotel and will return to the future."
"We have just returned from a 7 night stay at this hotel, as always there was good and not so good.
Lovely spacious room we stayed on the first floor overlooking the tennis court, very quiet and peaceful with a lovely view of La Gomera in the distance, on the downside the room was in need of some attention ie bedroom cabinet needed replacing, the sofa looked rather sad. The room was cleaned every day apart from Sunday, towels replaced as necessary. There is a kettle and cups in the room but no tea or coffee so take your own, the cups were only changed once during our visit. Flat screen TV but not much choice of English-speaking channels. The fridge in the room was noisy and needed replacing.
The breakfast and lunch buffet was really lovely, I found these to be much better than the evening service where food was often lukewarm. The waitresses and waiters do a fantastic job and the New Year's Eve dinner was really wonderful, the restaurant looked amazing and the staff work tirelessly.
Animation team all worked very hard with activities to suit everyone. Pool was lovely and there were more than enough sunbeds. Entertainment is a singer in the bar with bingo at 9am - very good, outside entertainment was only twice during the week, a dancing act and a singing duo both really good, the rest of the time it is the animation team who do a very good job of keeping you entertained.
Location - a good 10-15 minutes from Fanabe beach, and it is up hill, this did not bother us as we enjoy walking.
I would recommend the hotel and will return to the future."
Bally
4/5
January 4, 2022
